LEGAL
Terms and Conditions
Last updated - July 2026
Welcome to The Red Thread. These Terms & Conditions govern your use of www.redthreadmystery.in and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.
General Information
The Red Thread is an Indian brand that creates premium physical detective mystery experiences designed for entertainment. These Terms apply to all visitors, customers and users of our website
Eligibility
By using this website, you confirm that:You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.You are legally capable of entering into a binding agreement.The information you provide is accurate, complete and up to date.
Products and Services
The Red Thread offers premium physical detective mystery experiences intended solely for entertainment.Unless explicitly stated otherwise:All stories, characters and investigations are fictional.Product images are for illustrative purposes. Minor variations in colours, paper textures or packaging may occur due to the handcrafted nature of certain components.All products are subject to availability.We reserve the right to modify, discontinue or limit the availability of any product without prior notice.
Pricing and Payments
All prices are listed in Indian Rupees (INR).Applicable taxes and shipping charges are calculated during checkout.Payments are processed securely through our authorised payment partners.We do not store your complete payment or card details.Orders are confirmed only after successful payment.
Order acceptance and Cancellation
We reserve the right to accept or reject any order in situations including, but not limited to:Product unavailabilityPricing or technical errorsSuspected fraudulent activityPlease refer to our Return & Refund Policy for information regarding cancellations and refunds.
Shipping and Delivery
Orders are generally processed within 2–4 business days after payment confirmation.Estimated delivery times may vary depending on your location and courier service.While we strive to deliver orders on time, The Red Thread is not responsible for delays caused by courier partners, weather conditions, public holidays or circumstances beyond our reasonable control.
Return and Refunds
Returns, replacements and refunds are governed by our Return & Refund Policy.Please review that policy carefully before placing an order.
User responsibilities
By using our website, you agree not to:
*Use the website for unlawful purposes.
*Attempt unauthorised access to our systems.
*Upload malicious software or harmful content.
*Interfere with the website’s functionality or security.
Intellectual Property
All content available on this website—including detective cases, stories, documents, artwork, designs, photographs, branding, logos, graphics and written content—is the exclusive intellectual property of The Red Thread.No part of our products or website may be copied, reproduced, distributed, modified or commercially used without our prior written permission.
Limitation and Liability
The Red Thread and its products are intended for entertainment purposes only.To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.Our total liability, if any, shall not exceed the amount paid by you for the purchased product.
Governing Law
These Terms & Conditions shall be governed by the laws of India.Any disputes arising from the use of this website or our products shall be subject to the jurisdiction of the competent courts in Tamil Nadu, India.
Changes to These Terms
We may update these Terms & Conditions from time to time.Any changes will become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the revised Terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: theredthreadsupport@gmail.com