LEGAL
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, why we collect it and how we protect it when you visit or make a purchase from The Red Thread.
Information We Collect
When you place an order, contact us or subscribe to our Detective List, we may collect information such as your name, email address, phone number, billing address, shipping address and payment details. Payment information is processed securely through our payment partners, and we do not store your complete card details.
How we use your information
We use your information to process orders, provide customer support, deliver products, improve our services and send updates about your purchases or, if you have opted in, information about new mystery case launches and exclusive announcements.
Sharing your information
We do not sell or rent your personal information. Your information may only be shared with trusted service providers such as payment gateways, shipping partners and website service providers when necessary to complete your order or operate our business.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences and analyse website traffic. You can disable cookies through your browser settings, although some website features may not function correctly.
Data Security
We take reasonable measures to protect your personal information against unauthorised access, misuse or disclosure. While no online system can guarantee complete security, we continuously work to safeguard the information you share with us.
Your rights
Depending on applicable laws, you may request access to, correction of or deletion of your personal information. To make such a request, please contact us using the details provided below.
Contact us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at : theredthreadsupport@gmail.com
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this page.
Last updated : July 2026